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Terms of Service

Welcome to viralmoonstudios.com (the “Site”). These Terms of Service (the “Terms”) govern your use of and access to our website and services (collectively, the “Services”). By using or accessing our Site or Services, you agree to these Terms. If you do not agree to these Terms, you may not use or access the Site or Services.

1. General Provisions

1.1 Introduction

  • Parties. The terms “Company,” “we,” “us,” or “our” refer to viralmoonstudios.com. The terms “user,” “you,” or “your” refer to any individual or entity accessing or using the Site or Services.

  • Services Offered. We currently provide certain strategic marketing and promotional solutions focused on social media presence for Instagram, Telegram, and YouTube (“Supported Platforms”). We do not offer services for other platforms at this time.

1.2 Acceptance of Terms

  • By visiting or using the Site and/or Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you may not use or access the Site or Services.

  • These Terms form a legally binding agreement between you and the Company. Your continued use of the Site or Services after any modifications to these Terms constitutes your acceptance of such changes.

1.3 Modifications to Terms

  • We reserve the right to change, modify, or replace any part of these Terms at our sole discretion at any time. If we make significant changes, we will provide notice (e.g., by posting an update on the Site or sending a notification).

  • It is your responsibility to check these Terms periodically. If you do not agree to any changes, please stop using our Services immediately.

1.4 Eligibility

  • You must be at least eighteen (18) years of age—or the legal age of majority in your jurisdiction—to use our Services. By using our Services, you represent and warrant that you meet this age requirement.

  • Any use of our Services by minors is strictly prohibited. We may request additional information to verify your age at any time.

1.5 Contact

  • If you have any questions regarding these Terms or need support, please contact us at [email protected].

2. Description of Services

2.1 Nature of Services

We provide marketing services aimed at enhancing brand awareness, audience reach, and overall social media presence on the Supported Platforms. Examples include:

  • Instagram promotional strategies

  • Telegram channel/group outreach

  • YouTube visibility enhancement

2.2 No Guarantee of Engagement

While our Services may help improve your brand’s visibility, we do not guarantee specific levels of engagement, subscriber growth, or user interactions. Results may vary based on multiple external factors beyond our control.

2.3 Age Requirement

You must be at least 18 years of age to use these Services, or older if required by your jurisdiction.

2.4 Account Responsibility

You represent and warrant that:

  • You have the authority to link any social media accounts to our Services and that those accounts comply with the respective platform's policies.

  • You will maintain accurate and current contact and billing information.

  • You will notify us promptly of any breach of security or unauthorized use of your account.

2.5 Limitations of Availability

We reserve the right to modify the Services or discontinue features at any time without liability. Additional services may be added at our discretion, subject to these Terms.

3. User Rights and Obligations

3.1 Authorized Use

  • You agree to use the Site and Services only for lawful purposes. Any fraudulent or illegal activity may result in immediate termination of your account and legal action.

  • You agree not to use external marketing methods that conflict with or falsify our Services’ metrics. We are not responsible for discrepancies if you run other promotions simultaneously.

3.2 User Content

  • You represent and warrant that you have all necessary rights to any content you promote through our Services (e.g., images, text, videos).

  • You agree not to upload or promote content that is unlawful, harassing, discriminatory, or infringes on others’ rights.

  • We reserve the right (but have no obligation) to remove content deemed inappropriate or in violation of these Terms.

3.3 Prohibited Actions

You may not:

  1. Use the Services for illegal purposes;

  2. Access another’s account without authorization;

  3. Disrupt or interfere with the Site or Services;

  4. Use scripts, bots, or scrapers without our consent;

  5. Upload viruses or malicious code;

  6. Attempt to bypass security measures.

3.4 Account Security

  • You are responsible for keeping your account login confidential. Notify us immediately if you suspect unauthorized activity.

3.5 Compliance with Laws

  • You agree to comply with all applicable laws, regulations, and platform policies when using our Services.

4. Rights and Obligations of the Company

4.1 Right to Modify Services

We may, in our sole discretion and without prior notice:

  • Update these Terms;

  • Change or remove Services or features;

  • Refuse or cancel any request that violates these Terms.

4.2 Suspension and Termination

We reserve the right to suspend or terminate any account if:

  • The user violates these Terms or acts fraudulently;

  • A security breach is suspected;

  • Law enforcement requests it.

4.3 Intellectual Property

  • All trademarks, logos, and copyrighted materials on the Site are property of viralmoonstudios.com or their respective owners.

  • You may not use or reproduce any Site content without explicit permission unless otherwise stated.

4.4 Privacy and Data Handling

  • We handle your personal information in accordance with our Privacy Policy.

  • We use personal data only for providing and improving our Services or as described in our Privacy Policy.

5. Payments

5.1 Pricing

All Service prices are shown on the Site. We reserve the right to change prices at any time without notice. The final price is indicated at checkout.

5.2 Payment Methods

  • You agree to provide valid, up-to-date payment details (e.g., credit card or other accepted methods).

  • By making a purchase, you authorize us to charge your payment method for the total order amount, including any taxes or fees.

5.3 Billing and Invoices

  • You will receive an electronic invoice or receipt via email for each transaction.

  • It is your responsibility to review your purchase history and billing statements.

5.4 Subscription Services (If Applicable)

  • Any recurring fees will be clearly outlined before purchase.

  • Subscriptions renew automatically unless canceled beforehand following the cancellation procedure on the Site.

6. Refund Policy

6.1 General Refund Policy

  • Non-Deliverable Services. If we fail to start delivering a purchased service within the stated timeframe, you may request a refund. Timeframes are normally listed on our Site for each service.

  • Unsatisfactory Results. We do not guarantee specific metrics. However, if you believe the service did not perform as described, contact us at [email protected] to discuss possible resolutions.

6.2 Refund Requests

  • To request a refund, contact our support team within fourteen (14) days of purchase. Provide your order number, proof of purchase, and a description of the issue.

  • Refunds are processed back to the original payment method, subject to internal review and approval.

6.3 Exclusions

No refund will be provided if:

  • You gave incorrect or incomplete info;

  • You violated these Terms or acted fraudulently;

  • You request a refund after the stated deadline;

  • The service was fully performed or used up.

6.4 Chargebacks

  • By completing a purchase, you agree not to initiate a chargeback without first contacting our support team.

  • If a chargeback occurs, we may suspend or terminate your Services and pursue legal remedies if necessary.

7. Limitation of Liability

7.1 No Warranties

  • The Site and Services are provided “as is” and “as available,” without warranties of any kind, express or implied. We do not warrant uninterrupted or error-free operation.

  • We make no warranties about the accuracy, reliability, or effectiveness of the Site or Services for specific objectives.

7.2 Indirect Damages

Under no circumstances shall viralmoonstudios.com (including its officers, employees, or affiliates) be liable for indirect, special, or consequential damages, including lost profits or data.

7.3 Maximum Liability

The maximum liability of viralmoonstudios.com shall not exceed the total amount paid by you for the service in question in the six (6) months preceding the claim.

7.4 User Responsibilities

  • You acknowledge that each social platform has its own rules, and changes to algorithms or policies may affect our Services. We are not liable for any bans or reductions caused by third parties.

8. Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, acts of war, riots, pandemics, or governmental restrictions.

9. Intellectual Property

9.1 Ownership

  • All software, logos, and other materials displayed on the Site are owned by or licensed to viralmoonstudios.com unless otherwise indicated.

9.2 License to Use

  • Subject to these Terms, we grant you a limited, revocable license to access and use the Site for personal or internal business purposes.

9.3 User Content License

  • By submitting any content (e.g., testimonials) to the Site, you grant us a worldwide, royalty-free license to use such content for our marketing or business purposes.

10. Confidentiality

Any non-public information disclosed between you and the Company is considered confidential. Neither party shall disclose such information to third parties without written consent. This obligation survives termination of these Terms.

11. Termination

11.1 Termination by User

  • You may stop using our Services at any time. If you have a paid subscription, you must cancel according to our cancellation policy.

  • Termination does not entitle you to any refunds unless stated otherwise in these Terms or required by law.

11.2 Termination by Company

We may suspend or terminate your access immediately if:

  • You violate these Terms;

  • We suspect fraudulent activity;

  • Required by law enforcement;

  • Your actions risk creating legal liability.

11.3 Effect of Termination

  • All rights and licenses granted to you end immediately upon termination.

  • We may remove or delete your data unless we must keep it for legal reasons.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the jurisdiction where viralmoonstudios.com is established, without regard to conflict of law rules.

12.2 Dispute Resolution

  • Any dispute shall first be attempted to be resolved through good-faith negotiations.

  • If negotiations fail, disputes fall under the exclusive jurisdiction of the competent courts in the Company’s established location.

13. Entire Agreement

These Terms, along with our Privacy Policy and any referenced documents, form the entire agreement between you and viralmoonstudios.com regarding your use of the Site and Services, superseding prior communications.

14. Miscellaneous

14.1 Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions remain effective.

14.2 No Waiver

Failure to enforce any right or provision does not waive that right or provision.

14.3 Assignment

You may not assign these Terms without our written consent. We may assign or transfer our rights under these Terms without restriction.

14.4 No Agency

No partnership, joint venture, or employment relationship is created by these Terms between you and viralmoonstudios.com.

14.5 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

15. Contact Us

If you have any questions about these Terms, please contact our support team at:

Email: [email protected]

Thank you for choosing viralmoonstudios.com for your Instagram, Telegram, and YouTube marketing needs. We appreciate your business and look forward to working with you!